Import – Reference Guide

  • 1

    Upon arrival of your cargo, you will be notified by us via the telephone number reflected on the Air Waybill (AWB). As such, it is very important that you coordinate with the shipper to have the correct number indicated on the AWB

  • 2

    Bring along your ID card and copy of the Air Waybill to Oman SATS LLC Cargo terminal. See location of our terminal in Contact Us

  • 3

    If you are driving, inform the security guard manning the entrance of the terminal your purpose of visit, and provide your particulars.

  • 4

    Proceed to Import Reception – present your ID card and AWB copy to collect the original AWB. Pay the charges impose by the carrier if applicable

  • 5

    Engage one of the customs broker to assist in customs formalities with Royal Oman Police (ROP) Customs. Please note that these brokers are not staff of Oman SATS LLC

  • 6

    If your cargo requires inspection by ROP Customs, proceed to step 7. If not, proceed to step 9

  • 7

    Return to Import Reception to retrieve cargo location information or use our available self-service kiosk (ssk) and proceed to Delivery area. Approach the delivery staff, who will arrange for cargo to be brought to inspection area for joint inspection with ROP Customs.

  • 8

    Complete cargo inspection with ROP Customs.

  • 9

    Pay Customs Duties and Taxes to ROP Customs

  • 10

    Proceed to import reception for payment of handling charges. And collect your pick order for delivery.

  • 11

    Proceed to Delivery area and hand over pick order to our delivery staff and wait for your shipment to be released