Key Performance Indicator

KEY PERFORMANCE INDICATORS (Measure deliverables)STANDARDACTUAL APR2024%
Cargo / Documents ready for CollectionUrgent Special Cargo: within 2 hrs. from Flight ATA96%
Cargo / Documents ready for CollectionGeneral Cargo: within 4 hrs. from Flight ATA96%
Customer Waiting TimeAll Cargo: Within 30 mins From Receiving PO96%